Warranty and Returns Policy

We are committed to ensuring your satisfaction with every purchase. Our warranty and returns policy is designed to provide peace of mind and a hassle-free experience, offering clear guidelines and support for any product issues or return requests.

Warranty Policy

At ePanda.com.au, customer satisfaction is our priority. We aim to provide high-quality pre-owned network equipment and ensure that your purchase meets your expectations. Our warranty policy ensures peace of mind for all our customers.

1. Warranty Coverage
        • All products sold by ePanda.com.au come with a valid warranty coverage from the date of delivery.
        • This warranty covers hardware defects that arise under normal use and conditions.
        • The warranty does not cover issues caused by misuse, unauthorized modifications, improper installation, or external factors such as power surges.
2. Warranty Claims
        • If you experience an issue with your equipment within the warranty period, contact our customer support team at support@epanda.com.au or call 1300 580 768 with the following details:
            • Order number.
            • Product details (model and serial number).
            • Description of the issue
        • Upon review, we may:
          • Provide technical assistance to resolve the issue.
          • Offer a replacement unit if the product is deemed defective.
          • Issue a refund if a replacement is unavailable.
3. Exclusions
        • Cosmetic wear and tear, such as scratches or dents.
        • Software configurations or third-party software compatibility issues.
        • Products labeled “sold as is” or “no warranty” at the time of purchase.

Returns Policy

We aim for 100% customer satisfaction. If you’re not fully satisfied with your purchase, you may return your product under the conditions outlined below.

1. Return Eligibility
        • Returns are accepted within 14 days of the delivery date.
        • The product must be in the same condition as delivered, including all accessories, manuals, and packaging.
2. Return Process
        • To initiate a return, please contact us at [insert email/contact info] with:
          • Your order number.
          • Reason for the return.
        • After approval, we will provide instructions on how to ship the product back to us.
3. Refunds
        • Once the returned product is received and inspected, we will process your refund within 5-7 business days.
        • Refunds will be issued to the original payment method.
        • Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
4. Restocking Fee
        • A 15% restocking fee may apply for non-defective items returned for reasons such as "change of mind."

Important Notes

    • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
    • ePanda.com.au reserves the right to deny returns or warranty claims that do not meet the above conditions.

For any questions or concerns regarding our policies, feel free to contact us at support@epanda.com.au or call 1300 580 768. We’re here to help!