Our Product Order Processing & Fulfillment

At ePanda.com.au, we take pride in delivering high-quality refurbished network equipment and ensuring a smooth and efficient order fulfillment process. Each product undergoes a rigorous refurbishment process to ensure reliability, functionality, and customer satisfaction. Below is a detailed overview of our refurbishment process:

1. Order Placement

1.1 Website Browsing and Cart Creation
    • Customers can browse our extensive catalog of pre-owned and refurbished network equipment.
    • Add the desired items to your shopping cart and proceed to checkout.
1.2 Order Confirmation
    • Once the order is placed, you will receive an Order Confirmation Email with the following details:
      • Order number.
      • List of items purchased.
      • Billing and shipping address.
      • Selected shipping method and estimated delivery time.
1.3 Payment Processing
    • Orders are processed only after payment is successfully received.
    • We accept payments through multiple methods, including:
      • Credit/Debit Cards (Visa, Mastercard, etc.).
      • PayPal.
      • Bank Transfers (if applicable).

2. Order Processing

2.1 Inventory Check
    • Once your payment is confirmed, our team verifies product availability in our inventory.
    • If an item is out of stock, you will be notified within 1 business day and offered:
      • A substitute product.
      • The option to wait for restocking.
      • A full refund for the unavailable item(s).
2.2 Order Verification
    • Our team performs a manual check to confirm that the items meet quality standards and specifications as per the product description.
2.3 Packaging
    • Products are carefully packed to ensure they remain secure during transit.
    • Anti-static bags, bubble wrap, and durable boxes are used to protect delicate network equipment.
    • Environmentally friendly packaging is used whenever possible.

3. Shipping and Delivery

3.1 Shipping Options
    • ePanda.com.au partners with reliable shipping providers to ensure prompt and secure delivery.
    • Customers can choose from various shipping methods during checkout, including standard and express options.
3.2 Shipping Timeline
    • Orders are typically dispatched within 1-2 business days of payment confirmation.
    • Delivery times vary based on location and shipping method:
      • Standard Shipping: 3–7 business days.
      • Express Shipping: 1–3 business days.
3.3 Tracking Information
    • Once your order is dispatched, a Shipping Confirmation Email is sent with:
      • Tracking number.
      • Carrier details.
      • Estimated delivery date.

4. Quality Assurance

    • All items are inspected and tested before being shipped to ensure they are in proper working condition.
    • Serial numbers and other identifiers are recorded for warranty and tracking purposes.

5. Order Completion

    • Once the package is delivered, your order is marked as complete.
    • A Delivery Confirmation Email may be sent to notify you that the order has been successfully delivered.

6. After-Sales Support

6.1 Customer Support

    • For questions or concerns about your order, contact our support team at:
      • Email: support@epanda.com.au
      • Phone: 1300 580 768

6.2 Warranty and Returns

    • If there are any issues with the product (e.g., defective or damaged items), you can initiate a return or warranty claim within the specified time frame.
    • Refer to our Warranty and Returns policy for further details.

Special Notes

    • Bulk Orders: For bulk purchases, processing times may be longer due to additional quality checks and logistics coordination. Our sales team will provide updates and estimated timelines.
    • Order Changes: If you need to modify or cancel an order, please contact us as soon as possible before dispatch. Changes cannot be made after the order has been shipped.
    • International Orders: Currently, ePanda.com.au ships only within Australia. For international inquiries, please contact our support team.

We are committed to providing an exceptional shopping experience for our customers. Should you encounter any issues during the order fulfillment process, feel free to reach out to us for assistance!