Shipping & Handling

We take pride in delivering reliable, fast, and safe shipping for all our customers. Please review the information below to understand our delivery services, returns policy, and common FAQs.

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Delivery Options Overview

At ePanda, we take pride in providing reliable, fast, and secure shipping for all our customers. We partner with trusted couriers to ensure your IT and networking equipment arrives in excellent condition, right at your doorstep. Please review the information below to learn more about our delivery services, returns policy, and common FAQs.

We offer the following delivery options:

    • Standard Delivery
      • We offer free standard delivery Australia-wide, with estimated arrival in 2–7 business days depending on your location. A reliable choice for most deliveries across Australia.
    • Express Delivery
      • For faster service, express delivery typically arrives within 1–3 business days in metro areas. Remote areas may take slightly longer.
    • Pickup in Store
      • We offer free local pickup from our Sydney store by appointment. Once your order is ready, we’ll notify you with pickup instructions and timing.

All orders are dispatched within 1–2 business days after payment confirmation. Tracking details will be provided via email once your order has shipped.

1. Place your order and choose the delivery option tailored to your needs

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2. Receive instant confirmation and real-time order updates via email

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3. Your package is securely packed and shipped via trusted couriers

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4. Receive your equipment safely, on time, and ready to deploy with confidence

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small items

Your Trusted Nationwide Delivery

Free Delivery Australia-Wide

  • No minimum spend — all orders ship free, anywhere in Australia
  • From small parts to enterprise hardware, shipping is always included

Trusted Courier Network

  • We partner with reliable couriers to ensure safe, on-time delivery
  • Real-time tracking for delivery updates straight to your inbox
large items

Handled by Tech Engineers, Dispatched Fast

Fast & Secure Dispatch

  • Orders are inspected, packed, and dispatched within 1–2 business days
  • Shipped from our Sydney warehouse with tracking provided on dispatch

Handled by Tech Engineers

  • Every item is tested, protected, and packaged with care
  • Delivered in excellent condition, ready to deploy straight from the box

Return of Goods

We want you to be completely satisfied with your purchase. If an item arrives damaged, faulty, or not as described, you may return it within 14 days. All returns must be complete, in original condition, and approved by our support team.

For full return eligibility, conditions, and refund details, please see our Warranty & Returns Policy.

FAQs

My order hasn't arrived yet. Where is it?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Do you deliver on public holidays?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do you deliver to my postcode?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Is next-day delivery available on all orders?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do I need to be there to sign for delivery?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Need a Help?

  • phone 1300 580 768
  • messenger Messenger
  • email support@epanda.com.au

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Delivering Every Order with Care & Precision

At ePanda.com.au, we take pride in delivering a smooth and reliable shipping experience. Every order is carefully packed, promptly dispatched, and tracked to ensure it arrives safely and on time. Our trusted courier network and streamlined handling process reflect our commitment to customer satisfaction and service quality.

If you have any questions about our shipping or delivery process, feel free to contact us at support@epanda.com.au.