Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the ePanda.com.au website ("Website") and the purchase of used and refurbished network equipment ("Products") from our company. By accessing the Website or purchasing Products, you agree to these Terms. If you do not agree, please discontinue using the Website.

At ePanda, we understand the demands of modern networking. From small businesses to large enterprises, reliable and efficient network infrastructure is essential for success. That’s why we provide a comprehensive range of used and refurbished network equipment that combines affordability, performance, and sustainability.

 1. General Information
    • Business Name: ePanda("we," "us," "our").
    • Website Address: https://epanda.com.au.
    • Nature of Business: Selling pre-owned and refurbished network equipment, including routers, switches, and accessories.
    • These Terms are subject to change without notice. Any updates will be posted on this page, and it is your responsibility to review them periodically.
2. Eligibility to Use
    • You must be at least 18 years old to place an order on our Website.
    • By using the Website, you confirm that you have the legal authority to enter into binding agreements.
3. Products
3.1. Condition of Products
        • Products sold by ePanda.com.au are pre-owned and refurbished unless otherwise specified.
        • Each Product listing includes details about its condition (e.g., refurbished, used, or "as-is").
3.2. Accuracy of Information
        • While we strive to provide accurate descriptions and specifications, we do not guarantee that all details are error-free.
        • In the event of errors, we reserve the right to correct information and cancel or amend orders if necessary.
3.3. Warranty
        • Products are covered by a 90-day limited warranty unless otherwise stated. Please refer to our Warranty Policy for details.
3.4. Availability
        • All Products are subject to availability. If a Product is out of stock after an order is placed, we will notify you and offer alternatives or a full refund.
4. Pricing and Payment

4.1. Pricing

        • All prices are listed in AUD and include GST (where applicable).
        • Shipping costs are calculated at checkout and are not included in the listed Product prices.

4.2. Payment Methods

        • We accept payments via credit/debit cards, PayPal, and other methods listed on the Website.
        • Payment must be completed before the order is processed and shipped.

4.3. Errors in Pricing

        • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
5. Orders and Shipping

5.1. Order Confirmation

        • An order confirmation will be sent via email upon successful payment.

5.2. Order Processing

        • Orders are typically processed within 1-2 business days.
        • Processing times may vary for bulk orders or special requests.

5.3. Shipping

        • We ship Australia-wide using reliable carriers. Shipping times depend on your location and the selected shipping method.
        • ePanda.com.au is not responsible for delays caused by third-party shipping providers.

5.4. Shipping Damage

        • If a Product is damaged during shipping, you must notify us within 48 hours of delivery and provide photographic evidence.
6. Returns and Refunds
    • Our return and refund policy is detailed in the Returns Policy. Please review it before initiating a return.
    • Returns must be authorized by ePanda.com.au. Unauthorized returns will not be processed.
    • Refunds will be issued to the original payment method after the returned Product has been inspected and approved.
7. Limitation of Liability
    • ePanda.com.au is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Products or Website.
    • Our liability is limited to the purchase price of the Product.
    • ePanda.com.au is not responsible for any loss or damage caused by misuse, unauthorized modifications, or improper installation of our Products.
8. Intellectual Property
    • All content on the Website, including text, images, logos, and trademarks, is the property of ePanda.com.au or its licensors.
    • You may not copy, reproduce, distribute, or exploit any content without prior written consent from ePanda.com.au.
9. Privacy Policy
    • ePanda.com.au collects and processes personal information in accordance with our Privacy Policy.
    • By using the Website, you consent to the collection and use of your personal information as outlined in the Privacy Policy.
10. Governing Law
    • These Terms are governed by the laws of Australia.
    • Any disputes arising from these Terms will be resolved under the jurisdiction of Australian courts.
11. Contact Information

For questions or concerns about these Terms, please contact us:

    • Email: support@epanda.com.au
    • Phone: 1300 580 768

Thank you for choosing ePanda.com.au for your network equipment needs!