Warranty and Returns Policy

We are committed to ensuring your satisfaction with every purchase. Our warranty and returns policy is designed to provide peace of mind and a hassle-free experience, offering clear guidelines and support for any product issues or return requests.

Warranty Policy

At ePanda.com.au, customer satisfaction is our priority. We aim to provide high-quality pre-owned network equipment and ensure that your purchase meets your expectations. Our warranty policy ensures peace of mind for all our customers.

1. Warranty Coverage
        • All products sold by ePanda.com.au come with a valid warranty coverage from the date of delivery.
        • This warranty covers hardware defects that arise under normal use and conditions.
        • The warranty does not cover issues caused by misuse, unauthorized modifications, improper installation, or external factors such as power surges.
2. Warranty Claims
        • If you experience an issue with your equipment within the warranty period, contact our customer support team at support@epanda.com.au or call 1300 580 768 with the following details:
            • Order number.
            • Product details (model and serial number).
            • Description of the issue
        • Upon review, we may:
          • Provide technical assistance to resolve the issue.
          • Offer a replacement unit if the product is deemed defective.
          • Issue a refund if a replacement is unavailable.
3. Exclusions
        • Cosmetic wear and tear, such as scratches or dents.
        • Software configurations or third-party software compatibility issues.
        • Products labeled “sold as is” or “no warranty” at the time of purchase.

Returns Policy

We are committed to your complete satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward returns and exchanges process under the conditions outlined below.

1. Return Eligibility
        • Returns are accepted within 14 days of the delivery date.
        • Products must be returned in the same condition as delivered, including all original accessories, manuals, and packaging.
        • Returns are accepted if:
          • The item is defective, damaged, or not as described.
          • You received the wrong item.
        • Returns are not accepted if:
          • Any components (modules, power adapters, cables, mounting kits, software, etc.) are missing.
          • The item shows signs of misuse, tampering, or physical damage after delivery.
          • Original serial numbers, tags, or warranty seals have been removed or altered.
          • The return is due to a change of mind on used items (unless pre-approved).
        • Dead on Arrival (DOA) Items
          • All DoA items will be thoroughly inspected upon return to verify the issue.
          • You must contact us within 7 calendar days of delivery and provide proof of purchase.
2. How to Return an Item
        • To initiate a return, contact us at support@epanda.com.au with your order number and reason for return.
        • Our team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) number and shipping instructions.
        • Carefully repackage the item with all original accessories and packaging.
        • Ship the item to the address provided with the RMA instructions.
3. Refunds & Replacements
        • Once the returned product is received and inspected, we will process your refund within 3-7 business days.
        • Refunds will be issued to the original payment method.
        • Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
4. Restocking Fee
        • A 20% restocking fee may apply for non-defective items returned for reasons such as "change of mind."
5. Return Shipping Costs
        • If the return is due to our error (e.g., faulty item, wrong item sent, or missing parts), we will cover the return shipping costs.
        • For returns due to change of mind, the customer is responsible for return postage.

Important Notes

    • All returns must be requested within 14 days and DOA items must be reported within 7 days.
    • A 20% restocking fee may apply for non-defective or change-of-mind returns
    • ePanda.com.au reserves the right to deny returns or warranty claims that do not meet the above conditions.

For any questions or concerns regarding our policies, feel free to contact us at support@epanda.com.au or call 1300 580 768. We’re here to help!